Technology

Delta Concierge is now available to all SkyMiles Members in the Delta app, helping customers manage travel needs including support during disruptions, customer-initiated cancellations, bag tracking and SkyMiles account details directly through the AI-powered assistant.

Delta Air Lines earned Crystal Cabin Award recognition for its Connected Onboard Platform, a patented fleetwide digital foundation within the Delta Sync ecosystem that improves reliability and enables smarter service. 

New ground experience enhancements are removing friction from airport journeys with simpler international connections, fewer touchpoints at bag drop and security and easier arrivals from curb to gate.

Delta Concierge, an AI-powered assistant in the app designed to deliver real time, personalized support to SkyMiles Members, is now rolling out to select customers in beta form. It will launch with limited functionality and evolve over time as Delta teams listen to and learn from customer feedback. 

Delta’s appearance at the tech event commemorated a century of groundbreaking aviation milestones and the airline’s commitment to innovation, all powered by people.

TSA PreCheck® Touchless ID Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.